This glossary has two groups: Attributes and Metrics. Each group contains categories, select any category to see the Attributes/ Metrics, and Definitions.
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Attributes
| Attribute | Definition |
|---|---|
| AI MOI Channel | CCC AI method used to created the file which is reviewed (QE, Smart Estimate, STP, non QE). |
| Airbag Deployed | Identifies whether a file included replacement of a driver and/or passenger-side airbag. Values include: Air Bag Deployed, No Air Bag Deployed and Unknown Air Bag Source. |
| Appraiser CBSA | The geographical CBSA location of the appraiser. This information comes from CCC Registration system. |
| Appraiser Claim Office Level (1-6) | The Claim Office hierarchy levels (1 -6) based on the appraiser type and claim office. For RF and IA appraiser types the office is sources from the claim, Staff appraiser types the office is based on the claim office they are registered to in CLEAR. Levels are defined in the CCC Registration system can be configured by the office location. |
| Appraiser Job title | The Job title of the staff appraiser that generated file which was reviewed, if the file is generated by DRP/IA the Job title will not be populated. This information comes from CCC Registration system. |
| Appraiser Mgmt Level ( 1- 7) | The management hierarchy levels (1 -7) of the Appraiser who completed the file. Contacts in the CCC Registration system can be configured with a manager. |
| Appraiser MSO Name | This is the name of shop Parent Organization who created the file that was reviewed as defined in CCC Registration system. |
| Appraiser Name | The Appraiser is the actual staff appraiser, repair facility, or independent appraisal company that generated the file which was reviewed for a given insurance company. The list will display the concatenated appraiser name and appraiser Login ID. This information comes from CCC Registration system. |
| Appraiser State | The geographical State location of the appraiser. This information comes from CCC Registration system. |
| Appraiser Type | Identifies the ‘type’ of appraiser that generated the appraisal. Types include: (Staff Appraiser, DRP, Open Shop, Independent Appraiser). |
| Catastrophe Code | The Catastrophe Code reflects code for a Catastrophe event captured on the claim this show the latest information for the claim. |
| Catastrophe Flag | The Catastrophe Flag reflects the presence of a catastrophe as captured on the claim; this show the latest information for the claim. |
| Claim Category | Claim Category is a grouping of Claim Type into Structural, Vehicle, Other or Unknown. |
| Claim File Level | The combination of alpha-numeric value assigned as the claim number and file version to allow grouping the data at claim file level. |
| Claim Folder Inspection Location | The field show the Inspection Location before it is summarized for reporting in CCC ONE Analytics. Values can include U, DRV, NDRV, HOME, WORK, RF, OS, DESK, DP, SCTR, DMES. One or more of these values are mapped to the Inspection Locations above. |
| Claim Number | The alpha-numeric value assigned as the claim number. |
| Claim Office Level (1 - 6) | This is the Claim Office Hierarchy (1- 6) from the claim office in the portal. Levels are defined in the CCC Registration system can be configured by the office location. |
| Claim Type | Claim Type is an attribute that reflects the type of claim appraised. Values include: (Bus, Heavy Equipment, Heavy Truck, Recreational Vehicles and Campers, Trailer, Watercraft, Emergency, Motorcycle, Sport/Off Road, Unknown, Other, Structural, Vehicle). |
| Claim Type Detail | Claim Type Detail is a attribute that gives more detail to the Claim Type. For Example Values for "Vehicle" Claim Type include: (Car, Pickup, Utility Vehicle, Other, Specialty Car, Van, Personal Property, Unknown). |
| Completed as Quick Est | Flag denoting if this claim utilized Quick Estimate and images were approved or an estimate was written off the images. |
| Drivable Flag | An indicator used to denote whether a vehicle is considered drivable or not. It has values as Drivable, Non-Drivable or Unknown. |
| File Reviewed | File Suffix (version) for the reviewed files to tell whether it was E01, S01, S02 or so on. |
| File Source | The source used to create the file; Values are CCC One or Unknown. |
| File Type | Provides info about whether the review was done on an Estimate file or on a Supplement. |
| First/Latest Supplement | Allows to filter the review to either look at first & unsupplemented reviewed files or latest & unsupplemented Reviewed files. |
| IR Eligible Flag | A flag to show if the file went through intelligent reinspection process yes or no. |
| IR Opportunity Flag | A flag to show if the file went through intelligent reinspection and came with potential opportunity identified from IR. |
| IR Reason Code 1 | In Intelligent Reinspection we identify top 3 file level reason code this provides 1st position reason code identified based on Opportunity amount tied to the reason code being the 1st position in high to low ranking. |
| IR Reason Code 2 | In Intelligent Reinspection we identify top 3 file level reason code this provides 1st position reason code identified based on Opportunity amount tied to the reason code being the 2nd position in high to low ranking. |
| IR Reason Code 3 | In Intelligent Reinspection we identify top 3 file level reason code this provides 1st position reason code identified based on Opportunity amount tied to the reason code being the 3rd position in high to low ranking. |
| Loss Category | Loss Category is the type of coverage for a particular claim. Valid loss categories include: Collison, Comprehensive, Liability, Other, Unknown |
| MOI Inspection Location | Specifies the Method how a Motor Own Damage (MOI) inspection is conducted; typically has values like Desk, Drive-in, field, home, etc. |
| MOI Inspection Type | Indicates the type or nature of the Motor Own Damage (MOI) inspection performed, such as Photo, Physical, Quick Estimate etc. |
| MOR Group | Specifies the group for the Method of reinspection, typically has values like Desk After, desk before, field after, field before, field suring etc. |
| MOR Location Type | Specifies the Method how a Motor Own Damage (MOI) reinspection is conducted, typically has values like Desk, Drive-in, field, home etc. |
| MOR Repair Status | Specifies the repair status while reinspection is performed, typically has value like after repair, before repair, during repair, total loss or unknown. |
| MOR Type | Provides info about how the reinspection was performed like Photo, physical or video. |
| Odometer Range | Condition attribute defined by the vehicle odometer specified for the loss vehicle in the appraisal. Values include: (Unknown) (1-20k miles) (20-40k miles) (40-60k miles) (60-80k miles) (80-100k miles) (100-120k miles) (120-140k miles) (140k+ miles). |
| Overwrite/Underwrite | Dimenstion to group reviews with a total TCOR change of Over or under.If Expected Diff TCOR < 0 then 'Overwrite' else if Expected Diff TCOR > 0 then 'Underwrite' else 'Neither'. |
| Predictive review recommendation | The recommendation on file as outcome of predictive review. Values include High, Low, Medium, etc. |
| Primary Point of Impact | Provides info about primary point of impact for the loss; whether it was front, rear, right, left, left front, all over, etc. |
| Primary Point of Impact Category | A selection option when creating your own report that provides specific detail on claims/appraisals broken out by primary point of impact. It Includes values: Front Impact, Rear Impact, Other Collision, Burn, Unknown, Non Collision etc. |
| Review Action Taken | The action requested by the reviewer when performing the Review. The value corresponds to a value in the drop down menu on the Combined View tab in the Estimate Review application. Values: Approved (1) Supplement Requested (2) Documented (3) Re-Reinspection (6) Manual Estimate Review (7) Adhoc Estimate Review (8) File Review (11). |
| Review Classification | The categorization or grouping of reviews based on specific criteria or characteristics. This classification system helps organize and prioritize reviews according to their nature, severity, complexity, or other relevant factors. It include classifications such as Live Review, Manager Audit, Re-Re-Inspection, Regional Auditor, CAT, CAT re-re-inspection etc Live Review, Manager Audit, Re-Re-Inspection, Regional Auditor, CAT, CAT re-re-inspection etc. |
| Review Level | The type of review that was performed. Values: Adhoc Review Manual Review Auto/Workfile Approval File Review Re-Reinspection Review. |
| Review Method ( Application) | The application that completed the review. "Auto Approve" is determined by the WFAPPR business event (CCC One, Protal and Portal Enhanced). |
| Reviewed File Type | Provides info about whether the review was done on an Estimate file or on a Supplement. |
| Reviewed file Version | File Suffix (version) for the reviewed files to tell whether it was E01, S01, S02 or so on. |
| Reviewer Job Title | The Job title of the staff appraiser that Reviweed the file, if the file is generated by DRP/IA the Job title will not be populated. This information comes from CCC Registration system. |
| Reviewer Name | The Reviewer name is the actual individual or CCC Solution which completed the review. The list will display the concatenated appraiser name and appraiser Login ID. This information comes from CCC Registration system. |
| Rvwr Mgmt Level (1 - 7) | The management hierarchy levels (1 -7) of the Reviewer who completed the review on the file. Contacts in the CCC Registration system can be configured with a manager. |
| Secondary Company | The underwiting company for the estimate. |
| Secondary Point of Impact | Provides info about secondary point of impact for the loss, whether it was front, rear, right, left, left front, all over etc. |
| Secondary Point of Impact Category | Provide the Category for the Secondary point of impact to better group the data together has values like burns, Rear impact, front impact etc. |
| STP Flag | "A 0/1 flag noting the STP touch: 1 - Claim is "Low Touch" or "No Touch" 0 - Claim is neither "Low Touch" or "No Touch". |
| STP Inspect Status | Defines whether a claim was AI auto approved or AI low tocuh, it will show these values for clients using intellegent reinspection. |
| STP Touch Status | Indicates whether a SPT claim is either "Low Touch" or "No Touch" based on the difference between the Preliminary Estimate (P01) and the first Estimate of Record (E01) file amounts. "Low Touch" is triggered when P01 doesn't equal E01 and "No Touch" is triggered when the P01 equals the E01. |
| Supplement Status | Provide the status of the Review file with values like review record, not supplemented, middle supplement, first supplement, etc. |
| Total Loss Flag | An indicator used to identify whether a vehicle has been deemed a total loss as a result of damage, typically due to an accident, theft, or other covered event. A total loss occurs when the cost of repairs exceeds a certain threshold of the vehicle's value, as determined by insurance companies or regulatory guidelines. |
| Vehicle Age | The length of time since Vehicle Model Year to time of loss, it is typically measured in years. |
| Vehicle Age Group | A categorization of vehicles based on their age into specific groups or ranges. The current grouping has options like 1-3 years old, 4-6 years old, 7 years and older, Current Year or Newer, and Unknown. |
| Vehicle Body Style | Describes the general shape, design, and configuration of a vehicle's body, such as sedan, coupe, SUV (Sport Utility Vehicle), truck, convertible, hatchback, etc. |
| Vehicle Door Style | Describes the configuration and design of the doors on the vehicle, providing the number of doors . |
| Vehicle Engine | Refers to the powertrain component of a vehicle responsible for generating mechanical energy to propel the vehicle. It includes components such as the engine block, cylinders, pistons, crankshaft, and associated systems like fuel delivery and ignition. |
| Vehicle Fuel Type | Specifies the type of fuel used to power the vehicle's engine, such as gasoline, diesel, electric, hybrid (combination of gasoline and electric), natural gas, etc. |
| Vehicle Make | The brand or manufacturer of a vehicle, representing the company that designed, produced, and marketed the vehicle. |
| Vehicle Manufacturer | The company or entity responsible for manufacturing the vehicle. This term may sometimes be used interchangeably with "vehicle make" but can also refer to the broader organization overseeing the production process. |
| Vehicle Model | The specific version or variant of a vehicle produced by a manufacturer. It typically includes details such as trim level, options, and features that distinguish it from other models within the same make. |
| Vehicle Source | Indicates the origin source of the vehicle, such as Asian, Domestic, European, etc. |
| Vehicle Type | Classifies the vehicle into a specific category or type based on its intended use, design, and characteristics, such as passenger car, commercial vehicle, truck, motorcycle, etc. |
| Vehicle Year | The model year or production year of the vehicle, representing the calendar year in which it was manufactured. It is often used to determine the age and specifications of the vehicle. |
Metrics
| Metric | Definition |
|---|---|
| # of line with IR Flag but no action taken | Total Estimate line count flagged by Intelligent reinspection process and where reviewer didn't took action (action means Expected_diff_TCOR <> 0). |
| # of lines with Action Taken but no IR Flag | Total Estimate review line count where user took action (action means Expected_diff_TCOR <> 0) but weren't identified as part of potential opportunity from Intelligent Reinspection process. |
| # of Lines with IR Flag & Action Taken | Total Estimate line count flagged by Intelligent reinspection process and where reviewer took action (action means Expected_diff_TCOR <> 0) as well. |
| % IR Lines Flagged | This is the total number of lines flagged with Intelligent Reinspection divided but total estimate lines of file where we have Intelligent Reinspection Opportunity available. |
| % Lines Flagged | This is the total number of lines flagged with smart Audit divided by total estimate lines of file. |
| % OW Est Diff Amt Smart Audit | Sum of over estimated difference amount for the lines where we have smart audit opportunity present and expected Diff TCOR is not equal to 0 (Action taken) divided by total expected over Estimate amount. |
| % Satisfactory | This the percent of review amount the amounts that the reviewer wanted divided by the Original amount that was on the file reviewed, for approved or Auto approved files % satisfactory will be 100%. |
| Abs Difference % | The total absolute variance amount (sum of expected over and under estimated amounts) identified during reinspections as a percentage of the original amount of the estimate/supplement. |
| Absolute Satisfactory % | The Original amount - total absolute variance amount (sum of expected over and under estimated amounts) identified during reinspections as a percentage of the original amount of the estimate/supplement. |
| Absolute Variance % | This the percent of Original amount of the estimate/Supplement minus review amount the amounts that the reviewer wanted divided by the Original amount that was on the file reviewed. |
| Accepted Amt % of Total Supp Request | The Actual difference in TCOR for accepted reviews (an accepted review is where the appraiser hit the “Accept and Lock” option in the tool which means the accepted 100% of what was supplement requested (it includes both +ve and -ve supplements) divided by the expected difference (this is what the reviewer expected to see (Review – original) in TCOR for the files where Supplement request action was taken. |
| Accepted Count | This is the count of times where the appraiser hit the “Accept and Lock” option in the tool which means they accepted 100% of what was supplement requested (it includes both +ve and -ve supplements). |
| Accepted Count % of Any Accepted | The Count of times where Appraiser hit Accept and lock option in the tool which means they accepted 100% of what was supplement requested (it includes both +ve and -ve supplements) divide bythe count of times where the appraiser may have partially/fully accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount). |
| Accepted Count % of Total Sup Request | The Count of times where Appraiser hit Accept and lock option in the tool which means they accepted 100% of what was supplement requested (it includes both +ve and -ve supplements) divided by the expected difference (this is what the reviewer expected to see (Review – original) in TCOR for the files where Supplement request action was taken. |
| Actual Diff Labor Amt | The actual difference in Labor costs between the original file and the revised file after review. This Actual difference is coming from compare report will be there for Documented and Supplement Requested reviews. This give insight into what actually happened (Supplement – original). |
| Actual Diff Paint Amt | The actual difference in paint costs between the original file and the revised file after review. This Actual difference is coming from compare report will be there for Documented and Supplement Requested reviews. This give insight into what actually happened (Supplement – original). |
| Actual Diff Paint Supply Amt | The actual difference in paint supply costs between the original file and the revised file after review. This Actual difference is coming from compare report will be there for Documented and Supplement Requested reviews. This give insight into what actually happened (Supplement – original). |
| Actual Diff Parts Amt | The actual difference in Part costs between the original file and the revised file after review. This Actual difference is coming from compare report will be there for Documented and Supplement Requested reviews. This give insight into what actually happened (Supplement – original). |
| Actual Diff TCOR | The actual difference in Total Cost of Repair between the original file and the revised file after review. This Actual difference is coming from compare report will be there for Documented and Supplement Requested reviews. This give insight into what actually happened (Supplement – original). |
| Actual Total Over Est Amt | The Over Estimate amount change in the supplement after the review. This will be calculated for only supplement request review with a supplement after the review. |
| Actual Total Under Est Amt | The under Estimate amount change in the supplement after the review. This will be calculated for only supplement request review with a supplement after the review. |
| All Review Count | This includes the total number of reviews that have been completed in the tool or otherwise Auto Approved. It shows the record count on dashboard based on filter selected. |
| Any Accepted Amt % of Total Supp Request | The Actual difference in TCOR of Reviews where the appraiser may have partially/fully accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount) divided by the expected difference (this is what the reviewer expected to see (Review – original) in TCOR for the files where Supplement request action was taken. |
| Any Accepted Count | The count of reviews where the appraiser may have partially/fully accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount). |
| Any Accepted Count % of Total Supp Request | The count of Reviews where the appraiser may have partially/fully accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount) divide bythe count of times the Supplement Requestaction was taken. |
| Approved Count | The count of reviews that were approved by reviewers without requiring further action. This are the reviews where reviewer took approve action. |
| Approved Count % of Review | The count of reviews (Review Level = "Review")that were approved by reviewers taking approve action divided by the counts of reviews where review level is "Review". |
| Audit Score | The overall score assigned to claim estimates based on audit rules. This metric reflects the accuracy, completeness, and compliance of claim estimates with established guidelines or standards, serving as a measure of overall quality and reliability. |
| Auto-Approve Count | The count of reviews that were automatically approved by the Configurable workflow rules without manual intervention. Auto-approval typically occurs for claim files that meet predefined criteria or are deemed low-risk, speeding up the review process. |
| Auto-Approve Count % of All Review | The count of reviews that were automatically approved by the Configurable workflow rules without manual intervention divide by All Review Count that includes the total number of reviews that have been completed in the tool or otherwise Auto Approved. |
| Avg Accepted Amt | The average Actual difference in TCOR for accepted reviews. An accepted review is where the appraiser hit the “Accept and Lock” option in the tool which means the accepted 100% of what was supplement requested (it includes both +ve and -ve supplements). |
| Avg Accepted Amt per Review | The average Actual difference in TCOR of accepted reviews per reviews (Accepted Amount / Review Count). An accepted review is where the appraiser hit the “Accept and Lock” option in the tool which means the accepted 100% of what was supplement requested (it includes both +ve and -ve supplements). |
| Avg Accepted Amt per Supp Request | The average Actual difference in TCOR of accepted reviews divided by the count of times the Supplement Requestaction was take (Accepted Amount / Supp Request Count). An accepted review is where the appraiser hit the “Accept and Lock” option in the tool which means the accepted 100% of what was supplement requested (it includes both +ve and -ve supplements). |
| Avg Accepted Labor Amt | The average Actual difference in Labor Amount of accepted reviews per Accepted review (Accepted Amount / Accepted Count). An accepted review is where the appraiser hit the “Accept and Lock” option in the tool which means the accepted 100% of what was supplement requested (it includes both +ve and -ve supplements). |
| Avg Accepted Paint Amt | The average Actual difference in Paint Amount of accepted reviews per Accepted review (Accepted Amount / Accepted Count). An accepted review is where the appraiser hit the “Accept and Lock” option in the tool which means the accepted 100% of what was supplement requested (it includes both +ve and -ve supplements). |
| Avg Accepted Paint Supply Amt | The average Actual difference in Paint Supply Amount of accepted reviews per Accepted review (Accepted Amount / Accepted Count). An accepted review is where the appraiser hit the “Accept and Lock” option in the tool which means the accepted 100% of what was supplement requested (it includes both +ve and -ve supplements). |
| Avg Accepted Part Amt | The average Actual difference in Part Amount of accepted reviews per Accepted review (Accepted Amount / Accepted Count). An accepted review is where the appraiser hit the “Accept and Lock” option in the tool which means the accepted 100% of what was supplement requested (it includes both +ve and -ve supplements). |
| Avg Actual Diff TCOR | The actual difference in Total Cost of Repair between the original file and the revised file after review divided by the all review count. This Actual difference is coming from compare report will be there for Documented and Supplement Requested reviews. This give insight into what actually happened (Supplement – original). |
| Avg Any Accepted Amt | The actual diff in TCOR for the files where the appraiser may have partially accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount) divide by count of reviews where the appraiser may have partially accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount). |
| Avg Any Accepted Amt per Review | The average actual diff in TCOR for the files where the appraiser may have partially accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount) divide by count of reviews where review level = "Review". |
| Avg Any Accepted Amt per Supp Request | The average actual diff in TCOR for the files where the appraiser may have partially accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount) divide by count of reviews where Supplement request action was taken. |
| Avg Any Accepted Labor Amt | The actual diff in Labor Amount for the files where the appraiser may have partially accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount) divide by count of reviews where the appraiser may have partially accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount). |
| Avg Any Accepted Paint Amt | The actual diff in Paint Amount for the files where the appraiser may have partially accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount) divide by count of reviews where the appraiser may have partially accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount). |
| Avg Any Accepted Paint Supply Amt | The actual diff Paint Supply Amount for the files where the appraiser may have partially accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount) divide by count of reviews where the appraiser may have partially accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount). |
| Avg Any Accepted Part Amt | The actual diff Part Amount for the files where the appraiser may have partially accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount) divide by count of reviews where the appraiser may have partially accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount). |
| Avg Audit Score | The average amount of partially or fully accepted parts costs after review. This metric represents the typical adjustment or supplement amount approved for replacement parts by appraisers, whether fully or partially accepted, reflecting the level of agreement on parts cost adjustments between appraisers and reviewers during the review process. |
| Avg Create Supplement to Review Complete Days | The Average number of days elapsed between performing "Create Supplement" step in CCC One estimating and completing the review process. |
| Avg Documented Amt | The expected diff TCOR for documented reviews (where documented action was taken ) divided by count of review where documented action was taken. |
| Avg Est Receive to Create Supplement Days | The average number of days elapsed between receiving the estimate and performing "Create Supplement" step in CCC One estimating. |
| Avg Est Receive to Review Complete Days | The average number of days from receiving the estimate to completing the review process, will be populated for both portal and CCC one reviews. |
| Avg Est Receive to Review Start Days | The average number of days from receiving the estimate to starting the review process. This will be there for both portal and CCC one reviews. |
| Avg Est Receive to Supp Receive Days | The average number of days from receiving the estimate to receiving the supplement on the reviewed file. |
| Avg Expected Diff TCOR | The average expected difference in Total Cost of Repair (TCOR) between the original file and the revised file after review. This metric give insights into what the reviewer expected to see (Review – original). |
| Avg File Retrieve to Create Supplement Days | The Average number of days elapsed between retrieving the file and "Create Supplement" step in CCC One. |
| Avg Lines per File | The average number of lines present in claim estimate files, including labor, parts, paint, and other repair-related items per review. |
| Avg Lines per File Flagged & Action Taken | The average number of lines flagged by Smart Audit systems where reviewer took actions (expected difference in TCOR is not 0 for the line) per review file. |
| Avg Lines per File with IR AI Flag | This is the Average number of lines flagged by Intelligent Reinspection where opportunity is identified from AI predictions divided but total number of files where we have postential Opportunity identified from Intelligent Reinspection. |
| Avg Lines per File with IR Audit Flag | This is the Average number of lines flagged by Intelligent Reinspection where opportunity is identified from Audit predictions divided but total number of files where we have postential Opportunity idetified from Intelligent Reinspection. |
| Avg Lines per File with IR Flag | This is the Average number of lines flagged by Intelligent Reinspection divided but total number of files where we have postential Opportunity identified from Intelligent Reinspection. |
| Avg Lines with Action Taken per File | The average number of lines where reviewer took actions (expected difference in TCOR is not 0 for the line) per review file. |
| Avg Lines with Smart Audit Flag per file | The average number of lines flagged by Smart Audit system per review file. |
| Avg Opportunity Captured Amt | The average Actual difference in TCOR for Supplements where there is only negative supplement (actual diff TCOR <0) to highlight the dollars captured from the review. |
| Avg Opportunity Captured Amt per Review | The average Actual difference in TCOR for Supplements where there is only negative supplement (actual diff TCOR <0) to highlight the dollars captured from the review divided by review count . |
| Avg Opportunity Captured Amt Supp Request | The average Actual difference in TCOR for Supplements where there is only negative supplement (actual diff TCOR <0) to highlight the dollars captured from the review divided by count ofreviews where supplement request action was taken. |
| Avg Original TCOR | The Average total cost of repair included in the initial estimate/Supplement that was reviewed at file level. |
| Avg OW Est Diff Amt with IR | Over estimated amount for lines flagged by Intelligent Reinspection and have action taken (action means Expected_diff_TCOR <> 0) per file where we had Intelligent Reinspection opportunity identified. |
| Avg OW Est Diff Amt with Smart Audit | The average overestimation/underestimationdifference amount for flagged lines identified by smart audit systems. This metric quantifies the typical discrepancy amount detected by Smart Audit systems, providing insights into the magnitude of estimation errors or inconsistencies identified. |
| Avg Review Assign to Review Start Days | Over estimated amount for lines flagged by Smart Audit and have action taken (action means Expected_diff_TCOR <> 0) per file where we had Intelligent Reinspection opportunity identified. |
| Avg Review Start to Complete Days | The average number of days from starting the review to completing it. This will be there for both portal and CCC one reviews. |
| Avg Review TCOR | The File level Average total cost of repair after review, reflecting any adjustments made to the initial repair estimate/Supplement file during the review process. This metric provides visibility in Amounts what reviewer wanted. |
| Avg Rvw Complete to Supp Receive days | The average number of days from completing the review to receiving the supplement on the reviewed file. |
| Avg Supp Request Amt | The average expected difference (this is what the reviewer expected to see (Review – original) in TCOR for the files where Supplement request action was taken per Supplement requested review. |
| Avg Supp Request Amt per Review | The average expected difference in TCOR for the files where Supplement request action was taken per review (review level = "Review"). |
| Avg Supp Request Labor Amt | The average expected difference in Labor amount for the files where Supplement request action was taken per Supplement requested review. |
| Avg Supp Request Paint Amt | The average expected difference in Paint amount for the files where Supplement request action was taken per Supplement requested review. |
| Avg Supp Request Paint Supply Amt | The average expected difference in Paint Supply amount for the files where Supplement request action was taken per Supplement requested review. |
| Avg Supp Request Part Amt | The average expected difference in Parts amount for the files where Supplement request action was taken per Supplement requested review. |
| Base Estimate Amt | The total amount of the base estimate before any adjustments or supplements. This amount serves as the initial estimate for the repair costs and forms the basis for subsequent review and assessment. |
| Basecoat Reduction Reason count | This has values 0,1, null with 1 showing up on all files where Basecoat Reduction Reason code was used at line level during Review. |
| Claim Scope OW Reason Count | This has values 0,1, null with 1 showing up on all files where Claim Scope OW Reason code was used at line level during Review. |
| Claim Scope UW Reason Count | This has values 0,1, null with 1 showing up on all files where Claim Scope UW Reason code was used at line level during Review. |
| Create Supplement to Review Complete Days | The number of days elapsed between performing "Create Supplement" step in CCC One estimating and completing the review (Change request or Document only) process. |
| Discount/Markup Reason count | This has values 0,1, null with 1 showing up on all files where Discount/Markup Reason code was used at line level during Review. |
| Documented Amt %of TCOR | The expected differnce in TCOR for documented reviews (where documented action was taken) divided by Original TCOR of the file. |
| Documented Count | The count of reviews where discrepancies or issues were identified and documented for further action or reference. Documentation may include notes, explanations, or recommendations for adjustments or additional review steps. |
| Documented Count % of Review | The count of reviews where discrepancies or issues were identified and documented for further action or reference divided by count of reviews (review level = "Review"). Documentation may include notes, explanations, or recommendations for adjustments or additional review steps. |
| Documented Original TCOR | The Original TCOR for documented reviews (where documented action was taken) . |
| Est Receive to Create Supplement Days | The Average number of days elapsed between receiving the estimate and performing "Create Supplement" step in CCC One estimating and completing the review process. |
| Est Receive to Review Complete Days | The number of days elapsed between receiving the estimate and completing the review process. |
| Est Receive to Review Start Days | The number of days elapsed between receiving the estimate and starting the review process. |
| Est Receive to Supp Receive Days | The number of days elapsed between receiving the estimate and receiving the supplement on the reviewed file. |
| Expected Diff Labor Amt | The expected difference in Labor Amount between the original file and the estimate review report generated after review completion. This metric give insights into what the reviewer expected to see (Review – original). |
| Expected Diff Paint Amt | The expected difference in Paint Amount between the original file and the estimate review report generated after review complition. This metric give insights into what the reviewer expected to see (Review – original). |
| Expected Diff Paint Supply Amt | The expected difference in Paint Supply Amount between the original file and the estimate review report generated after review complition. This metric give insights into what the reviewer expected to see (Review – original). |
| Expected Diff Parts Amt | The expected difference in Part Amount between the original file and the revised file after review. This metric give insights into what the reviewer expected to see (Review – original). |
| Expected Diff TCOR | The expected difference in Total Cost of Repair (TCOR) between the original file and the revised file after review. This metric give insights into what the reviewer expected to see (Review – original). |
| Expected Total Over Est Amt | The expected over estimated Amount between the original file and the revised file after review. This metric give insights into what the reviewer expected to see (Review – original). |
| Expected Total Under Est Amt | The expected under estimated Amount between the original file and the revised file after review. This metric give insights into what the reviewer expected to see (Review – original). |
| File Retrieve to Create Supplement Days | The number of days elapsed between retrieving the file and "Create Supplement" step in CCC One. |
| Inccorect Rate Reason Count | This has values 0,1, null with 1 showing up on all files where Incorrect Rate Reason code was used at line level during Review. |
| Included Operation Reason Count | This has values 0,1, null with 1 showing up on all files where Included Operation Reason code was used at line level during Review. |
| Incorrect Adjustment Reason Count | This has values 0,1, null with 1 showing up on all files where Incorrect Adjustement Reason code was used at line level during Review. |
| Incorrect Admin Information Reason Count | This has values 0,1, null with 1 showing up on all files where Incorrect Admin Information Reason code was used at line level during Review. |
| IR Flag ID Rate | Total number of lines flagged by Intelligent Reinspection and action (action means Expected_diff_TCOR <> 0) taken divided by total number of lines where reviewer took action (action means Expected_diff_TCOR <> 0). |
| IR Line Flag Accuracy Rate | Total number of lines flagged by Intelligent Reinspection and action (action means Expected_diff_TCOR <> 0) taken divided by total number of lines flagged by Intelligent Reinspection . |
| IR Reason code 1 Opportunity AI Amt | In Intelligent Reinspection we identify top 3 file level reason code this provides the AI prediction based Opportunity identified in Intelligent Reinspection for 1st reason code from top 3 file level reason codes. |
| IR Reason code 1 Opportunity Audit Amt | In Intelligent Reinspection we identify top 3 file level reason code this provides the Audit Rule based Opportunity identified in Intelligent Reinspection for 1st reason code from top 3 file level reason codes. |
| IR Reason code 2 Opportunity AI Amt | In Intelligent Reinspection we identify top 3 file level reason code this provides the AI prediction based Opportunity identified in Intelligent Reinspection for 2nd reason code from top 3 file level reason codes. |
| IR Reason code 2 Opportunity Audit Amt | In Intelligent Reinspection we identify top 3 file level reason code this provides the Audit Rule based Opportunity identified in Intelligent Reinspection for 2nd reason code from top 3 file level reason codes. |
| IR Reason code 3 Opportunity AI Amt | In Intelligent Reinspection we identify top 3 file level reason code this provides the AI prediction based Opportunity identified in Intelligent Reinspection for 3rd reason code from top 3 file level reason codes. |
| IR Reason code 3 Opportunity Audit Amt | In Intelligent Reinspection we identify top 3 file level reason code this provides the Audit Rule based Opportunity identified in Intelligent Reinspection for 3rd reason code from top 3 file level reason codes. |
| Labor OW Reason Count | This has values 0,1, null with 1 showing up on all files where Labor OW Reason code was used at line level during Review. |
| Labor UW Reason Count | This has values 0,1, null with 1 showing up on all files where Labor UW Reason code was used at line level during Review. |
| Manual Estimate Review Count | The count of estimate reviews completed where reviewer took action of Manual Estimate review. |
| Missed Damage Reason Count | This has values 0,1, null with 1 showing up on all files where Missed Damage Reason code was used at line level during Review. |
| Net Satisfactory % | The Original amount - total absolute variance amount (sum of expected over and under estimated amounts) identified during reinspections as a percentage of the original amount of the estimate/supplement. |
| No Visible Damage Reason Count | This has values 0,1, null with 1 showing up on all files where No Visible Demage Reason code was used at line level during Review. |
| Not Following Carrier Guidelines Reason Count | This has values 0,1, null with 1 showing up on all files where Not Following Carrier Guidelines Reason code was used at line level during Review. |
| Opportunity Captured Amt % of Total Supp Request | The Percent of Actual difference in TCOR for Supplements where there is only negative supplement (actual diff TCOR <0) to highlight the dollars captured from the review divided by the expected differnce (this is what the reviewer expected to see (Review – original) in TCOR for the file where Supplement request action as taken. |
| Opportunity Captured Count | The count of reviews where opportunities to capture additional savings were identified due to negative supplements. These opportunities may include recovering costs from responsible parties or negotiating lower repair expenses. |
| Opportunity Captured Count % of Any Accepted | The Percent of counts for Supplements where there is only negative supplement( actual diff TCOR <0) to highlight the dollars captured from the review divided by The count of reviews where the appraiser may have partially/fully accepted the supplement requested (in includes both +ve and -ve supplements that are equal to or less than the requested amount). |
| Opportunity Captured Count % of Total Supp Request | The Percent of counts for Supplements where there is only negative supplement (actual diff TCOR <0) to highlight the dollars captured from the review divided by the count of reviews where Supplement request action as taken. |
| Original Labor Amt | The total amount of original labor cost included in the initial estimate/Supplement file which was reviewed. |
| Original Paint Amt | The total amount of original paint cost included in the initial estimate/Supplement file which was reviewed. |
| Original Paint Supply Amt | The total amount of original paint supply cost included in the initial estimate/Supplement file which was reviewed. |
| Original Parts Amt | The total amount of original parts cost included in the initial estimate/Supplement file which was reviewed. |
| Original TCOR | The total original Total Cost of Repair (TCOR) before any adjustments or supplements. |
| Original TCOR Amt with IR Flag with Action Taken | The Original TCOR for the lines where we have Intelligent Reinspection reason code presented and reviewer took action (action means Expected_diff_TCOR <> 0) on the line. |
| Original TCOR Amt with no IR Flag with Action Taken | The Original TCOR for the lines where we don't have Intelligent Reinspection reason code presented and but reviewer took action (action means Expected_diff_TCOR <> 0) on the line . |
| Other Reason Count | This has values 0,1, null with 1 showing up on all files where Other Reason code was used at line level during Review. |
| OW Estimate Difference amount when IR Flag was not present | Sum of Over estimated difference amount for the lines where we don't have Intelligent Reinspection reason code opportunity presented. |
| OW Estimate Difference amount when IR Flag was present | Sum of Over estimated difference amount for the lines where we have Intelligent Reinspection reason code opportunity presented. |
| Part Not Required Reason Count | This has values 0,1, null with 1 showing up on all files where Part Not Required Reason code was used at line level during Review. |
| Part Price Reason Count | This has values 0,1, null with 1 showing up on all files where Part Price Reason code was used at line level during Review. |
| Part Reason Count | This has values 0,1, null with 1 showing up on all files where Part Reason code was used at line level during Review. |
| Pct Satisfactory | This the percent of review amount the amounts that the reviewer wanted divided by the Original amount that was on the file reviewed, for approved or Auto approved files % satisfactory will be 100% |
| Photos Reason Count | This has values 0,1, null with 1 showing up on all files where Photos Reason code was used at line level during Review. |
| Pred VH & H Rev % | The percentage of estimate reviews predicted as Very High (VH) or High (H) for requiring human intervention based on automated systems. This metric provides insights into the proportion of estimates flagged for manual review due to complexity. |
| Prior Damage Reason Count | This has values 0,1, null with 1 showing up on all files where Prior Damage Reason code was used at line level during Review. |
| Refinish OW Reason Count | This has values 0,1, null with 1 showing up on all files where Refinish OW Reason code was used at line level during Review. |
| Refinish UW Reason Count | This has values 0,1, null with 1 showing up on all files where Refinish UW Reason code was used at line level during Review. |
| Repair Method Reason Count | This has values 0,1, null with 1 showing up on all files where Repair Method Reason code was used at line level during Review. |
| Repair vs. Replace Reason Count | This has values 0,1, null with 1 showing up on all files where Repair vs. Replace Reason code was used at line level during Review. |
| Repair vs. Replace UW Reason Count | This has values 0,1, null with 1 showing up on all files where Reapir Vs. Replace UW Reason code was used at line level during Review. |
| Replace OW Reason Count | This has values 0,1, null with 1 showing up on all files where Replace OW Reason code was used at line level during Review. |
| Replace UW Reason Count | This has values 0,1, null with 1 showing up on all files where Replace UW Reason code was used at line level during Review. |
| Rev Complete to Supp Receive Days | The number of days elapsed between completing the review and receiving the supplement on the reviewed file. This will be present only for reviews where supplement is received. |
| Review Absolute Variance Amt | The absolute variance or difference amount between the original estimate and the revised estimate after review. This is sum of expected Total over and expected Total under estimated amount. |
| Review Assign to Review Start Days | The number of days elapsed between assigning the review and starting the review process. |
| Review Count | The total count of Reviews conducted manually by reviewers, excluding those that were auto-approved. This counts reviews where review level = "Review" means Manual adhoc and others wil be excluded. |
| Review Count % of All Review | The total count of Reviews conducted manually by reviewers, excluding those that were auto-approved (count reviews where review level = "Review") divided by All review counts this is record count so will have manual, adhoc all counts based on review level filter selection. |
| Review Labor Amt | The total amount of labor cost after review, reflecting any adjustments made to the initial repair estimate/Suplement file during the review process. This metric provides visibilty in Amounts what reviewer wanted. |
| Review Paint Amt | The total Amount of Paint cost after review, reflecting any adjustments made to the initial repair estimate/Suplement file during the review process. This metric provides visibilty in Amounts what reviewer wanted. |
| Review Paint Supply Amt | The total Amount of Paint Supply Cost after review, reflecting any adjustments made to the initial repair estimate/Suplement file during the review process. This metric provides visibilty in Amounts what reviewer wanted. |
| Review Parts Amt | The total Amount of Part Cost after review, reflecting any adjustments made to the initial repair estimate/Suplement file during the review process. This metric provides visibilty in Amounts what reviewer wanted. |
| Review Start to Complete Days | The number of days elapsed between starting the review and completing it. This will be available for both Portal and CCC one. |
| Review TCOR | The total cost of repair after review, reflecting any adjustments made to the initial repair estimate/Suplement file during the review process. This metric provides visibilty in Amounts what reviewer wanted. |
| Satisfactory Amt | The total amount considered satisfactory after review, representing the portion of repair costs deemed acceptable and accurate by reviewers and appraisers. |
| Smart Audit Line Flag Accuracy Rate | Total number of lines flagged by Smart Audit and action (action means Expected_diff_TCOR <> 0) taken+ total nuber of lines with no Smart audit flag ad no action taken divided by total number of lines on the file. |
| Smart Audit Line Flag FP Rate | Total number of lines flagged by smart audit and action (action means Expected_diff_TCOR <> 0) taken divided by total number of lines flagged with smart audit. |
| Smart Audit Line Flag ID rate | Total number of lines flagged by smart auditand action(action means Expected_diff_TCOR <> 0) taken divided by total number of lines where reviewer took action (action means Expected_diff_TCOR <> 0). |
| Supp Request Amt % of TCOR | The expected differnce (this is what the reviewer expected to see (Review – original) in TCOR for the file where Supplement request actions as taken divided by Original TCOR of the file. |
| Supp Request Count | The count of reviews where supplement requestion action was taken. |
| Supp Request Count % of Review | The count of reviews where supplement requestion action was taken divided by count of reviews (review_level = "review") |
| Supp Request Original TCOR | The total original Total Cost of Repair (TCOR) for claims where supplement requests action was taken by the reviewer. |
| Supplement Count | The count of reviews where we have received the following supplement after the review. |
| Supplement Labor Amt | The total amount of labor cost requested in supplements after the review process. This metric gives insight into the amounts on the following supplement after the review. |
| Supplement Paint Amt | The total amount of paint cost requested in supplements after the review process. This metric gives insight into the amounts on the following supplement after the review. |
| Supplement Paint Supply Amt | The total amount of paint supply cost requested in supplements after the review process. This metric gives insight into the amounts on the following supplement after the review. |
| Supplement Parts Amt | The total amount of parts cost requested in supplements after the review process. This metric gives insight into the amounts on the following supplement after the review. |
| Supplement TCOR | The total cost of repair requested in supplements after the review process. This metric gives insight into the amounts on the following supplement after the review. |
| Total # of Lines on Files | The total number of lines present in claim estimate files, including labor, parts, paint, and other repair-related items. |
| Total # of Lines with Action Taken | The total number of lines where reviewer took actions (expected difference in TCOR is not 0 for the line). |
| Total # of Lines with IR AI Flag | Total Estimate line count flagged by Intelligent reinspection process where identified opportunity is coming from AI Predictions. |
| Total # of Lines with IR Audit Flag | Total Estimate line count flagged by Intelligent reinspection process where identified opportunity is coming from Audit Rules. |
| Total # of Lines with IR Flags | Total Estimate line count flagged by Intelligent reinspection process. |
| Total # of lines with Smart Audit Flag | The total number of lines flagged by Smart Audit systems where reviewer took actions (expected difference in TCOR is not 0 for the line). |
| Total Accepted Amt | This is the Actual diff in TCOR (what actually happened (Supplement – original) Amount for files where the appraiser hit the “Accept and Lock” option in the tool which means they accepted 100% of what was supplement requested (it includes both +ve and -ve supplements). |
| Total Any Accepeted Amt | The cumulative amount partially or fully accepted by appraisers across all reviews, representing the total cost of repairs agreed upon to some extent. Any accepted amounts include both partial and full acceptance scenarios and reflect the adjusted repair costs acknowledged by the appraiser. |
| Total Documented Amt | The total expected diff TCOR for documented reviews (where documented action was taken). |
| Total IR AI Opportunity Amt | The Total Potential Opportunity Amount identified in Intelligent Reinspection coming from AI Predictions. |
| Total IR Audit Opportunity Amt | The Total Potential Opportunity Amount identified in Intelligent Reinspection coming from Audit rules. |
| Total IR Opportunity Amt | The Total Potential Opportunity Amount identified in Intelligent Reinspection. |
| Total Lines with Smart Audit & Action Taken | The total number of lines where both smart audit flags and subsequent actions were taken based on review findings. This metric indicates the effectiveness of smart audit systems in identifying issues requiring further review or adjustment, as well as the proportion of items addressed through corrective actions. |
| Total Opportunity Captured Amt | The Total Actual difference in TCOR for Supplements where there is only negative supplement (actual diff TCOR <0) to highlight the dollars captured from the review. |
| Total Supp Request Amt | The expected differnce (this is what the reviewer expected to see (Review – original) in TCOR for the file where Supplement request action as taken. |
| Unibody/Frame Reason Count | This has values 0,1, null with 1 showing up on all files where Unibody/Frame Reason code was used at line level during Review. |
| Use Non-OEM Part Reason Count | This has values 0,1, null with 1 showing up on all files where Use Non-OEM Part Reason code was used at line level during Review. |
| UW Estimate Difference amount when IR Flag was not present | Sum of Under estimated difference amount for the lines where we don't have Intelligent Reinspection reason code opportunity presented. |
| UW Estimate Difference amount when IR Flag was present | Sum of Under estimated difference amount for the lines where we have Intelligent Reinspection reason code opportunity presented. |
| Variance Labor Amt | The total of variance or difference in Labor Amount between the expected and actual adjustments after review. This is the difference between what the reviewer expected and what actually happened (Actual – Expected) or (Supplement – Review). |
| Variance Paint Amt | The total of variance or difference in Paint Amount between the expected and actual adjustments after review. This is the difference between what the reviewer expected and what actually happened (Actual – Expected) or (Supplement – Review). |
| Variance Paint Supply Amt | The total of variance or difference in Paint Supply Amount between the expected and actual adjustments after review. This is the difference between what the reviewer expected and what actually happened (Actual – Expected) or (Supplement – Review). |
| Variance Parts Amt | The total of variance or difference in Parts cost between the expected and actual adjustments after review. This is the difference between what the reviewer expected and what actually happened (Actual – Expected) or (Supplement – Review). |
| Variance TCOR | The variance or difference in Total Cost of Repair (TCOR) between the expected and actual adjustments after review. This is the difference between what the reviewer expected and what actually happened (Actual – Expected) or (Supplement – Review). |
| Vehcile Reason Count | This has values 0,1, null with 1 showing up on all files where Vehicle Reason code was used at line level during Review. |
